The Armed Conflict Situation and Event Data Organization (ACLED) is an institution for the collection, analysis, and mapping of disaggregated crisis data. The ACLED team collects conflict information, conducts analysis to describe, explain, and test conflict scenarios, and makes open-access data and analysis available to the public. ACLED’s work is regularly used to inform journalism, academic research, and public discourse on conflict and to support practitioners and policymakers. ACLED is the highest-quality and most widely used source of real-time data and analysis on political violence and protests around the world.
Role
ACLED is looking to recruit an enthusiastic and detail-oriented problem solver to take on the role of access manager on our Grants and Development team. The Access Manager is the heart of ACLED’s Access team, ensuring that users can access and effectively use ACLED’s data and tools. The Head of Access will also be responsible for supporting ACLED’s licensing efforts, which are integral to its long-term sustainability, and for implementing ACLED’s finalized 2027 ‘Spark’ 2027 strategic plan. This plan envisions significant growth in ACLED’s work supporting data-driven decision-making, and the Access team will play a key role in enabling this growth and ACLED’s broader data vision for a better world. peaceful
The Access Manager joins a global team of remote workers and can perform their duties from anywhere with reliable Internet service. This position is fully remote and can be performed from anywhere with reliable internet service. The start date for this position is January 2025. This position will report to the Associate Fundraising Coordinator and will work closely with the Senior Database Manager.
This position is open to nationals of all countries.
Specific Roles and Responsibilities
The Access Officer will be responsible for the following functions:
Access Management
Manage emails arriving in your Access inbox, ensuring they are routed to the correct team.
Respond to user inquiries and resolve issues that arrive in the Access inbox when the assistance required is technical or accessibility in nature. As needed, serve as a point of contact for existing customers regarding questions regarding their contract, access, ACLED methodology, terms of use, coverage, etc.
Data Management and Analytics
Support the entry, review, management, and maintenance of user and license data in Salesforce, Asana, ACLED Access Portal, and through other relevant tools. Support the production of charts and visualizations as needed for reporting, tracking, and analysis purposes using data from Salesforce, ACLED Access Portal, and other sources. Supports analysis of user and licensing data by the Senior Database Manager as required.
Public Sector Licensing
Supports the Assistant Fundraising Coordinator through the licensing process for public sector clients. Drafts quotas and access agreements for potential public sector clients. Organizes and files public sector client documentation, such as contracts and non-disclosure agreements.
Reporting and Administration
Supports regular reporting on Access Portal metrics (number of users by category, number of accounts, active users, top downloaders, etc.). Supports regular reporting on licenses, renewals and account management.
Other
Conduct research to support public sector licensing, as required. Provide ad hoc support for administrative and coordination tasks related to public sector client management, as assigned by the Assistant Fundraising Coordinator.
Skills and Abilities
ACLED is looking for candidates with the following skills and experience:
One to three years of experience in fundraising and development and/or advocacy work in a non-profit organization or comparable business (preferably focused on peacebuilding, conflict, human rights, and/or global affairs)
Experience working with data, in a data-producing organization, or an organization that has a SaaS model
Excellent interpersonal and communication skills, both verbal and written
Comfortable working in evolving systems and processes (dynamic and flexible)
Ability to work remotely with limited supervision
Excellent organizational and time management skills
Good judgment and strong attention to detail
Experience with Salesforce (essential)
Experience with Google Workspace and related tools (essential)
Knowledge of major business communication platforms, e.g. Slack (preferred)
A bachelor’s degree or higher in a field related to ACLED’s work (required)
English language proficiency (basic)
Ability to speak other languages is a great asset.
Applications:
Grants9 mois ago
Grants9 mois ago
Grants9 mois ago
Grants9 mois ago
Grants7 mois ago
French 
English