iHUB is a globally recognized innovation center and part of the Co-Creation Hub, dedicated to accelerating the application of social capital and technology to improve economic prosperity in Kenya and across the continent. We are dedicated to advancing the African technology and entrepreneurship scene by creating an environment for experimentation, helping innovators create market-relevant solutions and connecting organizations and people.
At iHUB, we are committed to playing a critical role in accelerating the African tech entrepreneurial scene by creating an environment of trust and experimentation that facilitates the growth of entrepreneurs and their businesses.
We are at the forefront of innovation, being the main catalyst for the acceleration of regional technology and a model for technology centers in emerging markets since 2010. In 2019, iHUB joined a wider collective of Co- Creation Hub Africa (CcHUB), which includes Rwanda. Design Lab, and CcHUB Namibia, Elimu, Syndicate & Growth Capital; All these companies collectively contribute to driving innovation and the application of technology across Africa for social impact in various sectors. Together, as CcHUB, we innovate for Africa’s economic prosperity. Job Description
As a Community Contributor, you are undoubtedly one of the most important elements in creating and maintaining a vibrant collaborative community. As a member of the Community Team, you will collaborate with the Community Manager to create innovative and exciting ways to engage and manage the iHUB community.
The Community Associate will help identify and deeply understand the diverse groups within the iHUB community, which include startups, entrepreneurs, investors, businesses, etc., and spread awareness of iHUB projects using creative, clear and compelling means, including but not limited to social media.
Belonging to the common space
Create a welcoming environment by integrating and assisting community members in a friendly, patient and professional manner.
Identify, launch and manage community initiatives that keep the iHUB community engaged and active. Work closely with the Community Manager and Communications team on how to best engage our online community and create content relevant to the ecosystem. Monitor and report on online comments/reviews and communicate with management to share customer feedback and insights gained from online community conversations. Build and maintain relationships with current members, potential members, and industry professionals. Maintain and monitor accurate databases across multiple platforms (billing, customer data, etc.). Answer, screen, and transfer phone calls, inquiries, and questions and handle accordingly. Collaborate with the administrative team to maintain and manage the collaborative space. Events
Help plan monthly events (online and in-person), workshops, and seminars for diverse community members.
Understand and improve the overall customer experience (create a sense of community among members).
Create bi-monthly reports on community trends, including but not limited to data on the number of events, type of event, and number of attendees.
Curate content that benefits our members and increases the visibility of our work. Administrative Support
Provide an exceptional service experience for customers and members by understanding their needs and providing the right solutions.
Coordinate communications within, between, and across cross-functional teams and external stakeholders
Serve as a point of contact (POC) for all inquiries regarding the coworking space and member experience
Qualifications
A bachelor’s degree in business, marketing, communications, or a related field.
At least 3 years of experience in a field related to community, communications, or the startup ecosystem.
Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
Strong organizational and multitasking skills. Knowledge of coworking management software (e.g. Office RnD, Luma) would be an added advantage.
Experience working in the startup ecosystem and building communities. Knowledge of the startup ecosystem in Kenya and the wider region would be a great added advantage.
Key attributes:
Self-taught, motivated and able to work independently and in a team.
Passionate about creating inclusive and collaborative environments.
Suitable for a dynamic and fast-paced work environment. Strong customer focused approach
Problem solving mindset with attention to detail
Must be able to work independently. To apply, immediately go to: https://jobs.smartrecruiters.com/IHUB/744000035381620-community-associate.
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